Terms and Conditions of Service

AGREEMENT BETWEEN CUSTOMER AND LUXURY TRAVEL BROKERS, INC. DBA AS FLYER-MILES.COM

THE WEBSITE WWW.FLYER-MILES.COM IS PROVIDED SOLELY TO ASSIST CUSTOMERS WITH THE PURCHASE OR SALE OF FREQUENT FLYER MILES (“MILES”) OR CREDIT CARD REWARD POINTS (“POINTS”) FOR THE PURPOSE OF PURCHASING TICKETS FOR TRAVEL AND FOR NO OTHER PURPOSES EXCEPT AS OTHERWISE APPROVED BY US. WHEN USED HEREIN THE TERMS “COMPANY”, “WE”, “US”, AND “OUR” REFER TO WWW.FLYER-MILES.COM. 

THIS WEBSITE IS OFFERED TO YOU CONDITIONED UPON YOUR ACCEPTANCE WITHOUT MODIFICATION OF ALL THE TERMS, CONDITIONS, AND NOTICES SET FORTH BELOW (COLLECTIVELY, THE "AGREEMENT"). BY ACCESSING OR USING THIS WEBSITE IN ANY MANNER, YOU AGREE TO BE BOUND BY THE AGREEMENT. TO THE EXTENT YOU BUY OR SELL MILES OR POINTS ON THIS WEBSITE OR THROUGH OUR CALL CENTER AGENTS, YOU AGREE THAT THIS AGREEMENT SHALL APPLY TO ALL SUCH TRANSACTIONS. PLEASE READ THE AGREEMENT CAREFULLY. IF YOU DO NOT ACCEPT ALL OF THESE TERMS AND CONDITIONS, YOU ARE PROHIBITED TO USE THIS WEBSITE OR BUY OR SELL MILES OR POINTS THROUGH THIS WEBSITE OR OUR CALL CENTER AGENTS. BE SURE TO RETURN TO THIS PAGE PERIODICALLY TO REVIEW THE MOST CURRENT VERSION OF THE AGREEMENT. WE RESERVE THE RIGHT AT ANY TIME, AT OUR SOLE DISCRETION, TO CHANGE OR OTHERWISE MODIFY THE AGREEMENT WITHOUT PRIOR NOTICE, AND YOUR CONTINUED ACCESS OR USE OF THIS WEBSITE SIGNIFIES YOUR ACCEPTANCE OF THE UPDATED OR MODIFIED AGREEMENT.

PRIVACY POLICY

What information do we collect?

We collect information from you when you register on our site, subscribe to our newsletter or fill out a form.

You may visit our site anonymously.

When transacting on our site, as appropriate ,we may require the use of your full passport name, address, phone number, email address, credit card number, and in some cases your social security number to add you as an authorized user on mileage accounts and/or credit card accounts. You agree to provide this information or consent to allow us to acquire the information from a third party source.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions. Your information, whether public or private, will be used for the express purpose of delivering the purchased product or service requested.
• To send periodic emails. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Do we use cookies?

Yes (cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), We do not collect any information from anyone under 13 years of age. Our Website, products and services are all directed to people who are at least 13 years old or older.

Your Consent

We are a licensed and bonded travel agency. By using flyer-miles.com, you consent to our disclosing information to third parties to maximize the opportunities for you.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

AIRLINE RULES AND CREDIT CARD ISSUER RULES

Miles and Points are subject to the published terms and conditions for each respective airline that issued the Miles and the credit card Issuer that awarded the Points. These terms and conditions may have certain restrictions on the transfer of Points and Miles and you will be subject to these terms and conditions. You should read the terms and conditions of the respective airline or credit card issuers. You acknowledge that: (i) airlines attempt to limit the use of Miles and Points to avoid too many non-revenue travelers and that you are selling Miles or Points to recover value for Miles and Points that are increasingly difficult to use; (ii) transfer of Miles and/or Points may violate the terms and conditions of your airline or credit card issuer; and (iii) there is risk that an airline or credit card issuer may cancel your Miles or Points program and that it could result in the loss of any Points or Miles remaining in your account . Flyer-miles.com is not a party to the agreement between you and the airline or credit card issuer. Consequently, we have no control over the actions of either the airlines or the credit card issuer.

Use of flyer-miles.com 

1. You may only register once with flyer-miles.com. We reserve the right to terminate and delete any duplicate accounts at our sole and absolute discretion at any time and without notice.
2. You are responsible for keeping your user ID and password confidential.
3. We are entitled to act on all instructions received by anyone using your account and are not responsible for any transaction made without your authorization.
4. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on flyer-miles.com. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
5. The use of robots, spiders, scripts or other automated agents or programs is strictly prohibited on flyer-miles.com.

flyer-miles.com Transactions

The following terms and conditions apply to all transactions you conduct through:

1. FYLER-MILES IS PURCHASING YOUR MILES AND POINTS FOR THE PURPOSE OF USING THE MILES AND POINTS AS CONSIDERATION FOR PURCHASING TRAVEL. MONEY PAID TO YOU NOW IS A DEPOSIT THAT WILL BE EARNED AND BECOME NON-REFUNDABLE AT THE TIME A TICKET IS PURCHASED USING THE MILES OR POINTS. IF THE MILES AND POINTS ARE CANCELLED FOR ANY REASON BY YOU, AN AIRLINE OR THE CREDIT CARD ISSUER, THEN YOU WILL REFUND THE DEPOSIT TO FLYER-MILES. IN THE EVENT THAT YOU INTENTIONALLY CANCEL A TICKET AFTER RECEIVING THE DEPOSIT FROM FLYER-MILES.COM, THEN YOU AGREE TO PAY LIQUIDATED DAMAGES EQUAL TO TWO (2) TIMES THE AMOUNT OF THE DEPOSIT.
2. ALL WHOLESALE TRANSACTIONS TO ANY PARTY THAT WILL RESELL THE POINTS AND/OR MILES ARE FINAL AND NON-REFUNDABLE. WE PROVIDE NO WARRANTY THAT THE MILES OR POINTS WILL BE HONORED BY ANY AIRLINE. WE ONLY GUARANTY TICKETS WE ISSUE SO IF YOU WANT THAT SERVICE, PLEASE REQUEST THAT SERVICE.
3. ONCE A TRANSACTION HAS BEEN SUBMITTED IT MAY NOT BE CANCELLED OR REVERSED EXCEPT AS SET FORTH HEREIN.
4. WE RESERVE THE RIGHT TO REVIEW, CANCEL AND REVERSE ANY TRANSACTION IN THE EVENT OF FRAUD, A CHARGE-BACK OF ANY TRANSACTION FEE PAID BY CREDIT CARD, OR AN ERROR OR MISTAKE MADE BY US, INCLUDING ERRORS IN ANY LOYALTY POINT CONVERSION, REDEMPTION OR SWAP RATE. YOU HEREBY CONSENT TO THE REMOVAL OF LOYALTY POINTS FROM YOUR LOYALTY PROGRAM ACCOUNTS AS REQUIRED BY US TO REVERSE A CANCELLED TRANSACTION.
5. You UNDERSTAND THAT THE TRANSACTION WITH FLYER-MILES MAY VIOLATE the terms, conditions and rules of the loyalty programs involved in your transaction BUT WE ARE NOT AWARE OF ANY LAWS THAT PRECLUDE THE TRANSACTION. YOU ALSO UNDERSTAND THAT WE ARE PURCHASING THE RIGHT TO BUY A TICKET USING MILES OR POINTS. If we are unable to purchase such tickets, the transaction will be reversed.

Misprints and Errors

We endeavor to provide current and accurate information on flyer-miles.com regarding the offers and transactions available to you. Nevertheless, errors and misprints occur. Accordingly, we reserve the right to reject, correct, cancel or terminate any transaction for which the price or offer details were incorrectly displayed or for which any other erroneous or inaccurate information was provided. We reserve the right to do this at any time during the transaction process, including after a transaction has been submitted and even if the transaction has been confirmed by us. Under no circumstances are we obligated to process or complete any transaction based on any error, misprint or otherwise.

User Content

You represent and warrant that you exclusively own any content that you post to flyer-miles.com. To the extent any such content is covered by intellectual property rights, like photos, you specifically grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use such content on or in connection with our site.

Proprietary Rights and Partner Trademarks 

All materials and content on flyer-miles.com (collectively the “Content”), including, without limitation, text, data, information, images, illustrations, audio clips, video clips, special games, surveys and special promotions, are protected by intellectual property rights owned and controlled by each corporation.  We are not affiliated, licensed, endorsed or partners with any credit card company, airline or loyalty rewards partner of any listed entity. None of the Content may be copied, downloaded, reproduced, republished, uploaded, posted, transmitted or distributed in any. Use of the Content for any purpose other than your own personal and non-commercial use is prohibited and is a violation of copyrights and other intellectual property rights.

The trademarks, logos and service marks that you see on flyer-miles.com are owned and controlled by each corporation. Nothing herein or on flyer-miles.com grants you any license or right to use any such marks or logos. Your misuse of any such marks or logos is strictly prohibited and is a violation of copyrights and other intellectual property rights.

Termination

1. We may terminate your right to use flyer-miles.com immediately, without notice to you, if, in our sole discretion, you fail to comply with any of these terms and conditions of use or engage in any fraudulent, criminal or other unauthorized activity.
2. We may also close and terminate your account due to inactivity.

Governing Law and Disputes

This Agreement and your use of flyer-miles.com is governed exclusively by the laws of Utah notwithstanding any principles of conflicts of law. To the extent permitted by applicable law, any claim, dispute or controversy between you and us shall be determined by final and binding arbitration, with no right of appeal, even on questions of law. Such arbitration will be conducted in Utah in the English. If the foregoing arbitration is not permitted by applicable law or any court with jurisdiction, you irrevocably agree that all claims, disputes or controversies shall be settled exclusively by the courts of United States of America in the State of Utah. The prevailing party in any such lawsuit shall be entitled to reasonable attorney’s fees and arbitration or court costs.

Disclaimer

flyer-miles.com AND THE SERVICES OFFERED THEREON ARE PROVIDED “AS IS” WITHOUT WARRANTY, REPRESENTATION, CONDITION OR GUARANTEE OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES, REPRESENTATIONS, CONDITIONS OR GUARANTEES OF QUALITY, MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ALL OF WHICH ARE DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW.

Limitation of Liability 

OUR AND OUR AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS AND EMPLOYEES, ENTIRE LIABILITY, REGARDLESS OF THE FORM OF CAUSE OF ACTION, DEMAND OR CLAIM, WHETHER BASED ON CONTRACT OR TORT, INCLUDING NEGLIGENCE, SHALL IN NO EVENT EXCEED THE AMOUNT PAID BY YOU FOR THE TRANSACTION GIVING RISE TO THE CLAIM. IN NO EVENT SHALL ANY OF THE FOREGOING PERSONS BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES SUFFERED IN ANY CONNECTION WITH flyer-miles.com OR YOUR USE THEREOF HOWSOEVER CAUSED AND REGARDLESS OF THE FORM OF CAUSE OF ACTION, DEMAND OR CLAIM, WHETHER BASED ON CONTRACT OR TORT, INCLUDING NEGLIGENCE, AND EVEN IF SUCH DAMAGES ARE FORESEEABLE OR ANY OF THE FOREGOING PERSONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Indemnity

You agree to indemnify and hold us and our affiliates, and their respective officers, directors, and employees, harmless from any claim or demand made against any of them by any third party due to or arising out of your use of flyer-miles.com, breach of this Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party, including intellectual property rights.

Entire Agreement, Waiver and Severability

This Agreement, together with any applicable transaction request and confirmation, constitute the entire agreement between you and us with respect to your use of flyer-miles.com and the processing of any transactions thereon and supersede all prior or contemporaneous agreements or understandings, if any, whether written or oral, relating to such subject matter. No modification, amendment or waiver of this Agreement shall be effective or binding unless made in writing and signed by us. If any of the provisions of this Agreement shall be deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provision.

Force Majeure 

We shall have no liability for delays or failure in performance caused by any act of God, war, strike, labor dispute, work stoppage, fire, act of government, or any other cause, whether similar or dissimilar beyond our control.

This User Agreement was last updated on June 24, 2014